Seller verification

To build trust between sellers and buyers and maintain a secure marketplace, Tradeit requires all vendors to complete a seller verification process before unlocking full selling privileges. This process is quick, easy, and helps reassure customers that they are dealing with a real Zimbabwean business or individual.

This guide explains everything you need to know about seller verification, what documents you need, and how to submit them using your Tradeit vendor dashboard.

🔒 Why Seller Verification Is Important

Seller verification:

• Proves your identity or business legitimacy
• Helps protect buyers from fraud
• Unlocks key features such as:
  • Publishing products live
  • Receiving payments
  • Access to Tradeit’s last-mile delivery service

⚠️ Unverified sellers will have limited visibility and may not receive orders until verification is complete.

📝 What You’ll Need to Verify Your Seller Account

Depending on whether you are an individual seller or a registered business, Tradeit accepts different documents.

🔹 For Individual Sellers (Zimbabwean residents)

• National ID or valid passport
• Proof of residence (ZESA/water bill or affidavit)
• Phone number (EcoCash or WhatsApp-enabled)
• Bank or mobile money account details for payouts

🔹 For Businesses (Companies, SMEs, Informal Traders)

• Company registration certificate (CR14 or equivalent)
• Tax clearance (optional, but recommended)
• Director/owner ID
• Proof of address for business premises
• Trade name (if different from company name)

📥 How to Submit Verification Documents

1. Log into your Tradeit vendor account at https://tradeit.co.zw
2. In the Vendor Dashboard, go to the “Settings” section
3. Click on “Verification” tab
4. Fill in required fields:
   • Full name
   • Phone number
   • Business name (if applicable)
   • ID number
5. Upload scans or clear photos of your verification documents
6. Click Submit for Review

📸 Tip: Make sure your photos are clear and readable. Blurry or cropped images will be rejected.

⏱️ How Long Does It Take?

• Review typically takes 1–2 business days
• You’ll receive an email or dashboard notification once your account is verified

🕒 During peak registration periods, allow up to 3 days.

❌ What Happens If You’re Not Verified?

Until you’re verified:

• Your products may not be publicly visible
• You may not receive payouts for completed orders
• Some modules like Shipping, Returns, and Promotions will be restricted

🧾 Sample Verification Submission – Example

Let’s say Tariro, an informal trader from Mbare, Harare, wants to sell handmade baskets on Tradeit:

1. She logs into her vendor dashboard and goes to Settings → Verification
2. She fills out her full name, phone number, and uploads:
   • A copy of her Zimbabwean ID
   • A photo of her ZESA bill
   • Her EcoCash number for payments
3. She clicks Submit
4. Two days later, she receives an email confirming that her store is verified and now visible on the platform.

🔁 Can I Update My Verification Details Later?

Yes. If your details change (e.g., new address or bank), return to the Verification tab, upload the new documents, and resubmit.

📞 Need Help with Verification?

If you’re having trouble uploading documents or have questions about what’s acceptable:

📧 Email: [email protected]
📱 WhatsApp: +263 77 984 2525

🔗 Related Help Articles

👉 How to Register for a Seller Account
👉 How to Link Your Payment Methods
👉 How to Set Up Your Store Profile