- Your cart is empty
- Continue Shopping
User account information
Your user account on Tradeit contains essential personal and login details that allow you to access your vendor dashboard, manage your store, and receive important notifications. Keeping this information accurate and secure helps ensure smooth operations, reliable communication, and secure transactions.
This article guides you through how to view, update, and manage your user account information on Tradeit.
🧾 What Is “User Account Information”?
Your user account information is separate from your store (company) details. It includes:
- Your username and email address
- Your display name
- Your phone number
- Your profile picture
- Your password
These details are typically not visible to customers but are used internally for platform access, notifications, and verification.
🔍 Where to Find Your User Account Info
To access or update your user account info:
- Visit https://tradeit.co.zw
- Click Log In and access your Vendor Dashboard
- In the top-right corner, click on your profile picture or name
- Select Account Settings or Edit Profile
✏️ How to Update Your Information
1. Change Email Address
- Navigate to Dashboard > Account Settings
- Enter your new email and confirm your password
- Click Save Changes
🔔 Make sure your email is active. Tradeit sends order alerts, buyer messages, and verification notices to this address.
2. Update Phone Number
- Go to Settings > Store (this updates your public store contact)
- For your private user contact, update under Account Settings
- This helps Tradeit contact you for order or account issues
3. Change Password
- Visit Dashboard > Account > Change Password
- Enter your current and new password
- Click Save
✅ Use a strong password that includes letters, numbers, and symbols.
4. Change Username or Display Name
- Go to Edit Profile
- Note: Username changes may require admin approval
- Your display name appears in admin messages or internal logs
5. Add or Change Profile Picture
- Click your avatar in the top-right of your dashboard
- Upload a JPG or PNG image (under 2MB)
- This helps personalize your Tradeit experience
🛡️ Security Tips
- Never share your login details, even with staff
- Keep your email and phone number up to date
- Always log out from shared or public devices
- Report suspicious activity to [email protected]
🧠 Frequently Asked Questions (FAQs)
Q: Will customers see my email or personal phone number?
A: No. Only the store contact info is public. Your user account email/number is private.
Q: Can I change my username?
A: Username changes are limited for security reasons. Contact Tradeit Support if necessary.
Q: What happens if I forget my password?
A: Use the Forgot Password link on the login page. A reset link will be sent to your registered email.
📞 Need Help?
If you experience issues updating your information:
- 📧 Email: [email protected]
- 📱 WhatsApp: +263 77 984 2525
🔗 Related Articles
Keeping your user account information accurate and secure is the first step toward building a reliable and professional store on Tradeit. Take a moment to review your details today!