What to do if your account is blocked

If you see a message that your Tradeit seller account has been blocked or suspended, don’t panic. Account restrictions are usually temporary and can often be resolved quickly. This article explains the reasons accounts are blocked, how to get unblocked, and how to avoid future suspensions.

⚠️ Why Was My Account Blocked?

Tradeit may block a vendor account for any of the following reasons:

1. Violation of Marketplace Policies

• Selling restricted or prohibited items (e.g. counterfeit goods, expired products, dangerous items)
• Posting misleading product descriptions or fake listings
• Repeated customer complaints or negative reviews

2. Poor Order Fulfillment

• Frequent late deliveries or undelivered orders
• Canceling orders without valid reasons
• Ignoring buyer communications

3. Payment or Fraud Concerns

• Use of suspicious or mismatched payment accounts
• Multiple chargebacks or refund fraud
• Attempted manipulation of reviews, sales, or shipping

4. Missing or Fake Verification Documents

• Failure to submit required ID, address, or bank details
• Use of false registration or tax information

5. Account Security Issues

• Suspicious login activity
• Breach of Tradeit’s Terms of Use

🔍 How to Know If You’ve Been Blocked

You may experience one or more of the following:

• Unable to log in to your vendor dashboard
• A message saying “Your account has been suspended”
• Store no longer visible on https://tradeit.co.zw
• Orders paused or deactivated
• Notification from Tradeit Support or via email

✅ Steps to Take If Your Account Is Blocked

Step 1: Check Your Email

Look for a message from [email protected]. It usually includes the reason for suspension and the steps needed to resolve it.

Step 2: Contact Tradeit Support

If you didn’t receive an email or need clarity:

• 📧 Email: [email protected]
• 📱 WhatsApp: +263 71 234 5678
• Provide your:
  • Registered email address
  • Store name
  • A brief explanation of what happened

🚨 Be respectful and clear. Avoid emotional language; focus on solving the issue.

Step 3: Submit Requested Documents

If your block is related to verification, you may need to send:

• A clear copy of your National ID or Passport
• Proof of residence (e.g. ZESA or TelOne bill)
• Bank account ownership confirmation

Step 4: Fix the Root Problem

Depending on the issue, you may also need to:

• Apologize to affected customers
• Resolve late or failed orders
• Remove or edit product listings
• Adjust your fulfillment practices

⏳ How Long Does It Take to Unblock an Account?

Tradeit aims to resolve all account reviews within 1–3 business days, depending on the complexity of the issue. Some cases may take longer if investigation is required.

🔒 Can I Open Another Account Instead?

No. Opening a second account to bypass a suspension violates Tradeit policies and may lead to permanent bans. It’s better to work with Support to reinstate your current store.

🛡️ Tips to Avoid Future Blocks

• Ship orders on time and provide tracking info
• Keep your listings honest and accurate
• Respond to buyer queries within 24 hours
• Regularly update your store info and bank details
• Submit verification documents promptly
• Review Tradeit’s Terms and Conditions

🙌 Final Note

Tradeit exists to support Zimbabwean businesses and entrepreneurs. Most blocks are temporary and meant to protect the integrity of the marketplace. With honest communication and quick action, your store can be reinstated—and often even improved.

🔗 Related Help Articles

• Seller Verification
• Best Practices for Timely Order Fulfillment
• How to Communicate with Buyers

If you’re ever unsure what to do, reach out—we’re here to help your business thrive!