Payment methods

Tradeit supports multiple payment methods tailored to the Zimbabwean market to ensure convenient, secure, and fast transactions for both vendors and buyers. This guide explains all payment options available to customers on Tradeit, how they affect you as a vendor, and what steps you need to take to receive your payments.

💰 What Payment Methods Are Available on Tradeit?

Customers on Tradeit can choose from the following payment options at checkout:

1. EcoCash and Mobile Money

• Supports EcoCash, OneMoney, and Telecash
• Widely used for low to medium-value transactions
• Popular with customers in both urban and rural areas

2. Bank Transfer (ZIPIT, RTGS, Internal Bank Transfer)

• Customers can choose to pay via bank transfer after placing an order
• You will receive the payment into your nominated local bank account
• Preferred for high-value items or business purchases

3. Visa and MasterCard

• Tradeit accepts local and international cards via a secure online gateway
• Ideal for diaspora customers shopping for family and friends in Zimbabwe
• Useful for large-ticket items or international buyers

4. Cash on Delivery (COD)

• Available for specific cities or courier partners that support COD (e.g., Harare, Bulawayo)
• Customers pay the courier upon receiving the parcel
• Tradeit reconciles and transfers funds to the vendor after delivery is confirmed

🧑‍💼 Vendor Payouts – How Do I Get Paid?

Once a customer pays, Tradeit holds the funds in escrow until the order is marked Completed. You’ll then receive your earnings via the payment method you’ve configured.

➤ Step-by-Step: Set Up Your Preferred Payout Method

1. Log in to your Vendor Dashboard
2. Go to Settings → Payment Settings
3. Choose your preferred payout method:
   • Bank account (CBZ, FBC, Steward Bank, etc.)
   • EcoCash wallet
   • ZIPIT Smart
4. Provide required details such as:
   • Bank name & branch
   • Account holder name
   • Account number or EcoCash wallet number
5. Save your settings

📌 Tip: Double-check all payment information. Incorrect details may delay your payout.

⏱️ When Do I Receive My Payout?

✅ Example: A Sale Using Visa Card

1. A customer in the UK orders groceries for their family in Masvingo.
2. They pay using a Visa debit card.
3. You package and ship the goods via ZimPost.
4. After marking the order as “Completed”, Tradeit verifies the delivery.
5. Funds are released to your bank account within 3–4 business days.

📬 Tips for Vendors

• Always confirm payment before shipping, especially for bank transfers.
• Use secure and reliable delivery services to avoid COD disputes.
• Keep your payout information updated at all times.
• Encourage customers to use digital payments to reduce cash handling.

❓FAQs

Q: Can I request USD cash payouts?
A: No. Tradeit currently processes payouts electronically via local banks and mobile money. If you want to withdraw as USD, use your bank’s withdrawal facilities.

Q: What if a customer pays by bank but forgets to send proof?
A: You can request the customer to upload the payment slip via their Tradeit account or contact Tradeit Support to confirm the transfer.

Q: Can I switch my payout method later?
A: Yes. Go to your Dashboard → Settings → Payment, and update your details.

🚀 Final Thoughts

Offering multiple payment options increases your chances of making a sale. Whether your customer is in Harare, Chinhoyi, or London, Tradeit ensures safe and flexible payment handling — and as a vendor, you’re covered from order to payout.

For further assistance, reach out via Tradeit Support.