Actions on Orders

Once a customer places an order on your store, Tradeit provides you with several built-in tools and actions to manage the order efficiently. Whether you’re processing, shipping, cancelling, or communicating with the buyer, it’s all done from the Orders section of your Vendor Dashboard.

This article walks you through every action available on an order and when to use it—perfect for vendors new to Tradeit or e-commerce.

🔑 Accessing the Orders Section

1. Visit https://tradeit.co.zw and log into your vendor account.
2. In the left-hand navigation menu, click on Orders.
3. You’ll see a table listing all recent orders, with buttons for key actions next to each one.

Click the View button next to an order to open the full Order Details Page, where most order actions take place.

🛠️ Main Actions You Can Take on an Order

Here are the core order actions available to you:

✅ 1. Change Order Status

Update the order’s progress as it moves from placement to delivery. Common statuses include:

• Open – Default status when a buyer places an order.
• Processed – When you’ve confirmed stock and are preparing the order.
• Complete – When the order has been delivered.
• Cancelled – If the buyer or seller cancels the order.
• Awaiting Call – If you need to phone the buyer for delivery instructions.
• Backordered – If you’re temporarily out of stock.

📌 How to do it:
On the Order Details Page, select a new status from the dropdown and click Update Status.

📦 2. Create a Shipment

This is important for tracking and fulfillment. When you create a shipment:

• You can add a courier name and tracking number.
• You can assign specific items (if partially shipping).
• You can notify the customer automatically.

📌 How to do it:
On the Order Details Page, scroll to the Shipment section, click Add Shipment, then fill in the details.

🖨️ 3. Print Invoice or Packing Slip

Tradeit lets you print clean, professional documents to include with the order.

• Packing Slip – Goes inside the parcel.
• Invoice – For customer records or customs (if needed).

📌 How to do it:
On the Order Details Page, click Print Invoice or Print Packing Slip at the top-right corner.

📬 4. Add Parcel Tracking Information

Provide tracking so customers can monitor their delivery.
This helps reduce buyer complaints and builds trust.

📌 How to do it:
After creating a shipment, enter:

• Courier (e.g., Swift, DHL, ZIMPOST, Tradeit Delivery)
• Tracking Number or Waybill
• Delivery date (optional)

Then click Submit.

📞 5. Add a Note or Contact the Customer

Use Order Notes to:

• Notify the customer of shipping progress
• Share updates or apologies for delays
• Keep private records (use the “Private Note” option)

📌 How to do it:
Scroll to the bottom of the Order Details Page. Add a note, choose Customer Note or Private Note, and click Add.

🔁 6. Issue a Refund or Cancellation

If an order must be refunded:

• Use the Cancel action if the order hasn’t been processed yet.
• If already paid and fulfilled, request a manual refund via the Return Requests section.

📌 How to do it:
Click Change Status → Cancelled. Then inform the customer via Order Notes or WhatsApp.

📘 See also: Handling Cancellations and Refunds.

✍️ Optional Actions

• Export Orders: You can download your orders list as CSV for bookkeeping.
• Download Invoice PDFs for bulk orders using the reports module.

📌 Quick Summary Table

📞 Need Help?

If you’re not sure what action to take for a specific order:

📧 Email: [email protected]
📱 WhatsApp: +263 71 234 5678

🔗 Related Guides

👉 Order Statuses Explained
👉 How to Mark an Order as Delivered
👉 Issuing Parcel Tracking Information
👉 Using Tradeit Last-Mile Delivery