Issuing parcel tracking information

Keeping your customers informed about the status of their orders is one of the most important responsibilities you have as a seller on Tradeit. One of the best ways to build trust and reduce post-sale complaints is by providing accurate and timely parcel tracking information.

This article walks you through how to issue tracking details in your Tradeit Seller Dashboard, how to communicate tracking updates with customers, and best practices based on local delivery options in Zimbabwe.

Why Tracking Information Is Important

Providing tracking details helps to:

• 🛡️ Protect you in case of delivery disputes
• 📬 Reduce “Where is my parcel?” messages
• ✅ Build trust and professionalism
• 💵 Trigger faster release of payments

Step-by-Step: How to Add Tracking Info on Tradeit

Once your parcel has been shipped using a courier service that provides a tracking number, follow these steps to update your customer:

✅ Step 1: Log into Your Tradeit Seller Dashboard

Visit: https://tradeit.co.zw
Click on the “Dashboard” button under your store name.

✅ Step 2: Go to the “Orders” Page

• In the left-hand menu, click Orders.
• Find the relevant order and click View.

✅ Step 3: Add Tracking Details

Look for the “Tracking Info” or “Add Shipping Info” section.
If your dashboard shows an Order Notes area, you can also add tracking there.

Fill in the following:

• Courier Name – e.g. Swift, ZimPost, DHL, CourierConnect
• Tracking Number – Copy from your shipping receipt
• Shipping Date – Date you handed the parcel over to courier
• Tracking URL (optional but helpful) – Add courier’s website link if available

📝 Example:
Courier: Swift
Tracking #: SW123456789ZW
Shipped: 14 May 2025
Tracking Link: swift.co.zw

Click Save or Add Tracking – the customer will automatically receive a notification.

How to Share Tracking Info in a Personal Note

You may also include tracking information in the Order Notes section:

“Your order has been shipped via CourierConnect. Tracking #: CC987654321. You can follow its journey at courierconnect.co.zw. Expected delivery in 2–3 days.”

This method is helpful if your delivery method doesn’t support automated updates.

Common Zimbabwean Delivery Scenarios

🔍 Example for Kombi:
“Your parcel was sent on Monday via a kombi from Mbare to Mutare. Driver: Simba – 0772 123 456. Arrival expected by 5 PM. Please be available to receive it.”

Buyer Notification: What They See

Once you submit tracking info, the buyer gets:

• An email with courier details and tracking number
• A notification in their Tradeit My Orders page

Tips for Using Tracking Effectively

✅ Always send your parcels with a receipt or tracking slip
✅ Upload tracking details as soon as the parcel is shipped
✅ Send a courtesy message to explain how to track the parcel
✅ For bulk orders or rural addresses, include pickup instructions

Handling Special Cases

💬 If Buyer Asks “Where is my parcel?”

Check the tracking website or call the courier. Then reply through Order Notes:

“Hi, your parcel is still in transit via Swift and should arrive tomorrow. Tracking #: SW123456789ZW. Thanks for your patience!”

🚫 If There Is No Tracking Number

For local deliveries (e.g. kombi, Vaya, or motorbike delivery), use Order Notes to describe:

• Driver or runner’s name and number
• Pickup point
• Estimated delivery time

Need Help with a Courier?

If you’re struggling to contact a courier or confirm delivery:

📞 CourierConnect: +263 8677 007 007
📞 Swift: +263 24 279 7590
📞 ZimPost HQ: +263 24 279 4882

Need Tradeit Support?

📧 [email protected]
📱 WhatsApp: +263 71 234 5678

Next Steps:

👉 How to Mark an Order as Delivered
👉 How to Communicate with Buyers
👉 Best Practices for Timely Order Fulfillment