Not getting order notification emails?

As a vendor on Tradeit, receiving timely order notification emails is essential for keeping your business running smoothly. These emails inform you whenever a customer places a new order, helping you fulfill it promptly and maintain excellent service. If you’re not receiving these emails, don’t worry—this guide will walk you through troubleshooting and fixing the issue.

✅ What Are Order Notification Emails?

Order notification emails are automatic alerts sent to your registered email address when:

• A customer places a new order
• An order’s status is updated (e.g., marked as “Processed” or “Completed”)
• You receive a return or cancellation request

Without these emails, you could miss orders, delay shipping, or lose customer trust.

🛠️ Troubleshooting Steps

🔹 1. Check Your Email Spam or Junk Folder

Sometimes, email clients (like Gmail, Yahoo, or Outlook) mistakenly mark notification emails as spam.

• Open your spam or junk folder.
• Search for emails from [email protected] or similar addresses.
• If found, mark the email as “Not Spam” to move it back to your inbox.

🔹 2. Verify Your Registered Email Address

Ensure your email address is correct in your vendor settings.

How to Check:

1. Log in to your Tradeit vendor dashboard.
2. Go to Settings → Store.
3. Scroll to the Email Address field and confirm it’s accurate.
4. Click Save Changes if you update it.

💡 Tip: Use a professional and frequently monitored email address (e.g., [email protected]).

🔹 3. Check Your Notification Preferences

Make sure email notifications are enabled in your settings.

To Enable Notifications:

1. In your vendor dashboard, go to Settings → Notifications.
2. Ensure New Order Notification, Return Request Notification, and other key options are ticked.
3. Click Save to update preferences.

🔹 4. Check with Your Email Service Provider

If you’re using a custom domain email (e.g., [email protected]), your web host or email service may block system emails.

Ask your email provider to whitelist Tradeit’s email domain (@tradeit.co.zw) or check for delivery issues.

🔄 Still Not Working? Try These Solutions

🔹 Switch to a Different Email Address

Sometimes, certain domains may experience delays or issues receiving system-generated emails. Try changing your vendor email to a Gmail address (e.g., [email protected]) temporarily to test if emails come through.

🔹 Contact Tradeit Support

If you’ve tried all of the above and are still not receiving notifications:

📧 Email: [email protected]
📱 WhatsApp: +263 71 234 5678

Please include:

• Your store name
• Your registered email address
• A description of the issue (e.g., “Not receiving new order notifications”)

We’ll help you test and resolve the issue.

📌 Preventing This Issue in the Future

✅ Add [email protected] and [email protected] to your email contacts or safe senders list.
✅ Regularly check your spam/junk folder for misclassified messages.
✅ Use a reliable, professional email service (e.g., Gmail, Outlook, Zoho).
✅ Log into your Tradeit dashboard frequently to manually check for new orders.

❓ FAQs

Q: Will I still get orders even if I’m not receiving emails?

Yes, your orders will still be recorded in your Tradeit dashboard. Email issues do not affect order placement.

Q: Can I get WhatsApp or SMS alerts instead of emails?

Currently, Tradeit uses email notifications, but we’re exploring options for WhatsApp alerts in the future. Stay tuned!

🔗 Related Help Articles

👉 How to Mark an Order as Delivered
👉 Order Shipments: Creating, Printing, and Managing Shipments
👉 Sales Reports in the Vendor Dashboard
👉 Handling Cancellations and Refunds