Using Tradeit last-mile delivery service

Tradeit offers an optional last-mile delivery service to help sellers deliver parcels quickly and reliably within selected urban and peri-urban areas in Zimbabwe. This service is ideal if you don’t have your own runner, courier account, or if your buyer is located in zones where Tradeit’s delivery network operates.

This article explains how Tradeit’s last-mile delivery works, how to request it, service areas, pricing, best practices, and how to track delivery progress.

What Is Tradeit’s Last-Mile Delivery?

Tradeit Last-Mile Delivery is a courier dispatch service managed by Tradeit agents or verified runners that picks up parcels from you (the seller) and delivers directly to the buyer’s address, workplace, or a designated pickup point.

✅ Ideal For:

• Deliveries within Harare, Bulawayo, Gweru, Mutare, Masvingo, and selected growth points
• Sellers who want a plug-and-play delivery option
• Small-to-medium parcels (under 10kg)

How to Request Last-Mile Delivery

Step 1: Confirm Buyer’s Delivery Location

Before shipping the order, check if the buyer is within a Tradeit service area:

• Harare CBD and suburbs (Avondale, Highfield, Chitungwiza, Borrowdale, etc.)
• Bulawayo urban area
• Gweru town
• Mutare town
• Masvingo town

If you’re unsure, message the buyer through your Tradeit Seller Dashboard to confirm.

Step 2: Go to Your Seller Dashboard

Log in at https://tradeit.co.zw
Navigate to Orders → Click View next to the order.

Step 3: Click “Request Last-Mile Delivery”

If the buyer is in a supported area, a “Request Last-Mile Delivery” button will appear.

Fill out the pickup details:

• Pickup Location (Your Address)
• Preferred Pickup Time
• Contact Person and Phone Number

Click Submit Request

🕒 Tradeit will schedule a pickup within 4 business hours (same day or next day depending on time of request).

Step 4: Hand Over the Parcel

When the delivery agent arrives:

• Ensure the parcel is clearly labelled with the buyer’s name and order number.
• Take a photo of the parcel before handover (optional but recommended).
• The agent will scan or log the item into the system.

Tracking Tradeit Deliveries

After handover, the order will be marked as “Out for Delivery” in your dashboard. You and the buyer can:

• View real-time status updates under Order Status
• Receive email or SMS notifications at key stages:
  • Parcel picked up
  • En route
  • Delivered

What Happens After Delivery?

Once the buyer receives the parcel:

• The order is marked as Delivered
• You receive a delivery confirmation note
• Your payment is released as per Tradeit’s payout schedule

If the buyer cannot be reached, the courier will attempt delivery up to 2 more times before returning the parcel to you.

Pricing & Charges

Tradeit charges a fixed delivery fee based on city zone and parcel weight. Pricing will appear when you click “Request Last-Mile Delivery.”

Typical estimates:

• Harare CBD: US$2.00–3.00
• High-density suburbs: US$3.50
• Chitungwiza: US$4.00
• Bulawayo, Mutare, Gweru: US$2.50–4.00

🏷️ This fee can be:

• Included in your product pricing
• Charged separately to the buyer during checkout

Frequently Asked Questions

❓ Can I use Tradeit delivery for bulk or fragile items?

Only items under 10kg and not requiring special handling are accepted. For fragile or heavy goods, use third-party courier options.

❓ What if the buyer refuses the parcel?

The item is returned to you, and you’ll be notified. You may arrange re-delivery or request a cancellation depending on the case.

❓ How do I cancel a Tradeit delivery request?

Before pickup, go to Orders → View → Cancel Delivery Request. You can also contact Tradeit Support directly.

Best Practices for Using Tradeit Delivery

• 📦 Use proper packaging – e.g., boxes, sealed plastic sleeves, or padded envelopes
• 📝 Clearly write buyer’s name and contact number on parcel
• 📱 Stay reachable in case the courier needs directions or changes
• 📸 Take a photo of the parcel and receipt from the agent (for your records)

Need Help?

📧 Email: [email protected]
📱 WhatsApp Support: +263 77 984 2525

Next Steps

👉 Issuing Parcel Tracking Information
👉 Marking an Order as Delivered
👉 Best Practices for Timely Fulfillment