Common issues and how to fix them

1. Products Not Showing on Storefront

Problem: You’ve added products, but they don’t appear on your store or the marketplace.

Solution:

• Go to your Seller Dashboard > Products.
• Ensure the product is marked as Published.
• Check that you’ve added:
  • A product title
  • Price
  • At least one product image
  • Stock quantity (for inventory-enabled items)
• If everything is correct, click Update.
• Also, confirm that the product is in the correct category and not marked as “Draft.”

2. Unable to Receive Payments

Problem: You’re not getting paid or your payment method isn’t working.

Solution:

• Navigate to Seller Dashboard > Settings > Payment.
• Choose your preferred payment methods (e.g., Bank Transfer, Ecocash, USD Wallet, Visa/MasterCard).
• Ensure you’ve filled in correct and complete details:
  • Bank account number
  • Mobile money number
  • Any relevant account name
• Click Save Settings.
• Contact Tradeit Support if you haven’t received payments after an order is marked as Completed for more than 48 hours.

3. Cannot Edit Store Information

Problem: Your store details, banner, or logo aren’t updating properly.

Solution:

• Go to Seller Dashboard > Settings > Store.
• Make sure image files for your banner and logo are in supported formats (JPG, PNG) and under 2MB.
• Fill in or update your:
  • Store name
  • Store description
  • Store address and phone number
  • Social media links (optional)
• After editing, click Save Changes and refresh your store page.

4. Order Notifications Not Received

Problem: You’re not getting emails or dashboard alerts for new orders.

Solution:

• Check your email spam folder for missed notifications.
• Verify your email address in Seller Dashboard > Settings > Store > Store Email.
• Ensure your browser notifications are enabled for Tradeit.
• Log in regularly to your dashboard to see Order Updates under the Orders tab.

5. Delivery Options Not Displaying Correctly

Problem: Your customers cannot select shipping or delivery during checkout.

Solution:

• Go to Seller Dashboard > Settings > Shipping.
• Enable your delivery method (e.g., Local Pickup, Courier, Nationwide Delivery).
• Set delivery zones or flat rates if applicable.
• Don’t forget to click Save Settings after making changes.

6. Product Images Not Uploading

Problem: Images don’t upload or fail to display after upload.

Solution:

• Ensure images are:
  • In JPEG or PNG format
  • Under 2MB in size
  • Minimum 600×600 pixels recommended for best display
• Try clearing your browser cache and re-uploading.
• Use a reliable internet connection to avoid upload timeouts.

7. Dashboard Loading Slowly or Not at All

Problem: Your seller dashboard is slow or won’t load fully.

Solution:

• Clear your browser cache and cookies.
• Try accessing the dashboard using Google Chrome or Firefox for best performance.
• Disable any browser extensions that may block scripts.
• If the issue persists, report it to Tradeit Support with a screenshot of the problem.

If you continue to experience problems after trying these steps, you can always reach out to Tradeit Vendor Support through your dashboard or via email for hands-on assistance.