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Help a buyer who did not receive an item
Help a buyer who did not receive an item
Join Tradeit today and dominate the marketplace. First mover’s advantage, remember?
How Can We Help?
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Account Profile Management
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Buyer Quick Start Guide
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Vendor Quick Start Guide
- Getting started as a seller: a quick checklist
- Welcome to Tradeit marketplace
- How to register as a Seller
- Manage your account settings
- Setting up your store
- Managing orders
- Receiving payments
- Seller dashboard overview
- Seller policies and fees
- Marketplace features and services
- Product listing policies and other requirements
- The Seller registration process
- Seller agreement - quick overview
- Who may register as seller?
- Membership fees and Transaction fees
- Why sell on Tradeit?
- Seller onboarding process
- Memberships fee payments
- How to start receiving orders from buyers
- How to quickly setup and configure your shop
- Launch checklist: An overview
- Why open a Tradeit shop?
- Profile pic and shop banner
- Listing products
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Vendor Dashboard
- Products
- Orders
- Request quotes
- Coupons
- Reports
- Withdraw
- Affiliate
- Badge
- Product Q & A
- Return Request
- Staff
- Followers
- Subscriptions
- Announcements
- Analytics
- Tools
- Support
- Settings
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Managing Your Shop
- Vendor selling plans
- Setting up your shop: step-by-step guide
- Managing delivery methods
- Managing compliance issues
- Managing store payment methods
- Accounts and balances
- Avoiding payment scams
- Branding your shop
- Buyer feedback issues
- Closing your Tradeit store
- Customizing your shop
- Getting technical help and support
- Key to successful selling
- Managing stock
- Subscription options and fees
- Paying commission on a sold item
- Advertising products
- Upgrading your membership plan
- Managing customer comments and reviews
- How to market and promote your shop
- Store opening and closing hours
- Setting up shipping rates
- Managing shipping zones
- How to manage your shop's SEO
- Common issues and how to fix them
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Managing Orders
- Actions on Orders
- View Orders
- Not getting order notification emails?
- Order statuses explained
- Return Requests
- Sales Reports
- Order Shipments
- How to offer free shipping
- Packaging items for delivery
- Using Tradeit last-mile delivery service
- Issuing parcel tracking information
- Tracking items you have posted
- Best Practices for Timely Order Fulfillment
- Handling Cancellations and Refund Requests
- How to Communicate with Buyers About Orders
- How to Mark an Order as Delivered
- How to print order invoices and packing slips
- Resolving payment issues related to orders
- Dealing with fraudulent or suspicious orders
- Understanding the Tradeit order timeline
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Managing Products
- Prohibited products - what you may not sell
- Understanding the marketplace categories
- Updating products details - prices, category, etc.
- Managing Out-of-Stock Items
- Advertising your products
- Adding a single product
- Adding multiple products at once
- How to create grouped products
- Cloning a product
- Editing multiple products at once
- Exporting products
- Understanding product reports
- Manage product reviews
- Managing product ratings
- Managing product images
- A guide to pricing product for profit
- Choosing the correct product category
- Creating bundle products
- Full product description best practice
- Get help uploading products
- How to pack your products for delivery
- Problems with your products?
- Product authenticity and safety
- Product listing best practices
- Product listing policies and restrictions
- Product photo tips
- Product search engine optimization
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Payments and Transactions
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Customer Service
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Returns & Refunds
- Return Requests
- Handling customer's request to return an item
- Help a buyer who did not receive an item
- How to process customer refunds
- How to refund an order
- Managing customer returns
- Setting up your product refunds policy
- How to reject an order and cancel the transaction
- Setting up your product returns and exchange policy
- Setting up your order cancellation policy
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Dispute Resolution
- Closing a dispute
- Common disputes between buyer and seller
- Communicating with the buyer
- Communicating with the buyer
- Disclose product defects upfront
- Escalating disputes to Tradeit
- Offering buyer remedies
- Pre-empting buyer disputes
- Resolving disputes with buyers
- Revisiting your product listing
- Tips to avoid buyer disputes
- Key to avoiding nasty customer disputes
- When to involve Tradeit
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Trust & Safety Issues
- Avoiding common buyer scams
- Building trust and safety
- Code of conduct
- Internet safe trading tips
- Phishing and scams
- Privacy issues
- Reporting listings or bad behaviour
- Safe selling advice
- How Tradeit keeps buyers and sellers safe
- How to file a complaint against a buyer or seller
- How to spot fake stores or listings
- How we handle policy violations and misconduct
- Protecting your personal information on Tradeit
- Reporting suspicious activity or fraudulent listings
- Tradeit’s anti-counterfeit and prohibited items policy
- Understanding Tradeit’s trust and safety policies
- What happens after you report a safety issue
- What to do if you receive a scam message
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Table of Contents