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How to reject an order and cancel the transaction
How to reject an order and cancel the transaction
Join Tradeit today and dominate the marketplace. First mover’s advantage, remember?
How Can We Help?
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Account Profile Management
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Buyer Quick Start Guide
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Vendor Quick Start Guide
- Getting started as a seller: a quick checklist
- Welcome to Tradeit marketplace
- How to register as a Seller
- Manage your account settings
- Setting up your store
- Managing orders
- Receiving payments
- Seller dashboard overview
- Seller policies and fees
- Marketplace features and services
- Product listing policies and other requirements
- The Seller registration process
- Seller agreement - quick overview
- Who may register as seller?
- Membership fees and Transaction fees
- Why sell on Tradeit?
- Seller onboarding process
- Memberships fee payments
- How to start receiving orders from buyers
- How to quickly setup and configure your shop
- Launch checklist: An overview
- Why open a Tradeit shop?
- Profile pic and shop banner
- Listing products
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Vendor Dashboard
- Products
- Orders
- Request quotes
- Coupons
- Reports
- Withdraw
- Affiliate
- Badge
- Product Q & A
- Return Request
- Staff
- Followers
- Subscriptions
- Announcements
- Analytics
- Tools
- Support
- Settings
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Managing Your Shop
- Vendor selling plans
- Setting up your shop: step-by-step guide
- Managing delivery methods
- Managing compliance issues
- Managing store payment methods
- Accounts and balances
- Avoiding payment scams
- Branding your shop
- Buyer feedback issues
- Closing your Tradeit store
- Customizing your shop
- Getting technical help and support
- Key to successful selling
- Managing stock
- Subscription options and fees
- Paying commission on a sold item
- Advertising products
- Upgrading your membership plan
- Managing customer comments and reviews
- How to market and promote your shop
- Store opening and closing hours
- Setting up shipping rates
- Managing shipping zones
- How to manage your shop's SEO
- Common issues and how to fix them
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Managing Orders
- Actions on Orders
- View Orders
- Not getting order notification emails?
- Order statuses explained
- Return Requests
- Sales Reports
- Order Shipments
- How to offer free shipping
- Packaging items for delivery
- Using Tradeit last-mile delivery service
- Issuing parcel tracking information
- Tracking items you have posted
- Best Practices for Timely Order Fulfillment
- Handling Cancellations and Refund Requests
- How to Communicate with Buyers About Orders
- How to Mark an Order as Delivered
- How to print order invoices and packing slips
- Resolving payment issues related to orders
- Dealing with fraudulent or suspicious orders
- Understanding the Tradeit order timeline
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Managing Products
- Prohibited products - what you may not sell
- Understanding the marketplace categories
- Updating products details - prices, category, etc.
- Managing Out-of-Stock Items
- Advertising your products
- Adding a single product
- Adding multiple products at once
- How to create grouped products
- Cloning a product
- Editing multiple products at once
- Exporting products
- Understanding product reports
- Manage product reviews
- Managing product ratings
- Managing product images
- A guide to pricing product for profit
- Choosing the correct product category
- Creating bundle products
- Full product description best practice
- Get help uploading products
- How to pack your products for delivery
- Problems with your products?
- Product authenticity and safety
- Product listing best practices
- Product listing policies and restrictions
- Product photo tips
- Product search engine optimization
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Payments and Transactions
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Customer Service
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Returns & Refunds
- Return Requests
- Handling customer's request to return an item
- Help a buyer who did not receive an item
- How to process customer refunds
- How to refund an order
- Managing customer returns
- Setting up your product refunds policy
- How to reject an order and cancel the transaction
- Setting up your product returns and exchange policy
- Setting up your order cancellation policy
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Dispute Resolution
- Closing a dispute
- Common disputes between buyer and seller
- Communicating with the buyer
- Communicating with the buyer
- Disclose product defects upfront
- Escalating disputes to Tradeit
- Offering buyer remedies
- Pre-empting buyer disputes
- Resolving disputes with buyers
- Revisiting your product listing
- Tips to avoid buyer disputes
- Key to avoiding nasty customer disputes
- When to involve Tradeit
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Trust & Safety Issues
- Avoiding common buyer scams
- Building trust and safety
- Code of conduct
- Internet safe trading tips
- Phishing and scams
- Privacy issues
- Reporting listings or bad behaviour
- Safe selling advice
- How Tradeit keeps buyers and sellers safe
- How to file a complaint against a buyer or seller
- How to spot fake stores or listings
- How we handle policy violations and misconduct
- Protecting your personal information on Tradeit
- Reporting suspicious activity or fraudulent listings
- Tradeit’s anti-counterfeit and prohibited items policy
- Understanding Tradeit’s trust and safety policies
- What happens after you report a safety issue
- What to do if you receive a scam message
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