What happens after you report a safety issue

When you’re running a business on Tradeit, your safety—and the safety of your customers—is taken seriously. Whether you’ve reported a scam message, a suspicious buyer, or a security concern, Tradeit has a defined process to protect you, investigate your issue, and take corrective action.

This guide covers:

• 📬 What happens immediately after you report a safety issue
• 🕵️‍♀️ How Tradeit investigates and resolves safety reports
• 🔒 What protections are in place for your shop
• 📈 How reporting helps the entire vendor community

🚨 1. What Counts as a Safety Issue?

You can report issues such as:

• Fraudulent or suspicious messages (e.g. fake buyers, fake courier requests)
• Customers harassing or threatening you
• Identity fraud (someone pretending to be you or your shop)
• Payment manipulation (fake proof of payment, chargeback threats)
• Unauthorized access or hacking attempts
• Inappropriate or offensive behavior in Tradeit messages

📝 2. How to Report a Safety Issue

You can report directly through:

• Your Vendor Dashboard → Help → Report a Safety Issue
• WhatsApp Support (send screenshots)
• Email: [email protected]

Include as much detail as possible:

• Phone number or username of the person involved
• Screenshots or copies of suspicious messages
• Order ID (if related to a specific transaction)

📸 Tip: Take clear screenshots showing timestamps and sender information.

⏱️ 3. What Happens Immediately After You Report

Once you submit your report:

🔒 Step 1: Your report is logged securely

• A unique case ID is created
• You’ll receive an acknowledgement email or message within 1 business day

🕵️ Step 2: Tradeit Safety Team begins investigation

• The account or message in question is flagged
• Tradeit checks:
  • Internal message history
  • Account behavior (orders placed, other reports)
  • Payment activity

⚠️ Step 3: Temporary actions may be taken

• Tradeit may limit or freeze the suspicious account
• If the person is actively messaging other vendors, they may be blocked system-wide

👩‍⚖️ 4. What Happens After the Investigation

After internal checks and evidence review, Tradeit will:

You’ll be notified of the final outcome within 2–4 business days.

🔐 5. Will Tradeit Reveal My Identity to the Other Person?

No. Your report is completely confidential. The person you report will not be told:

• Your name
• Your shop details
• That you were the one who reported them

🧠 Tradeit protects whistleblowers and vendors who speak up. Your safety matters more than anything else.

👥 6. What Happens if Multiple Vendors Report the Same Person?

If a user is reported by multiple vendors within a short time:

• Their account is immediately escalated for urgent review
• They may be blocked from messaging while being investigated
• Tradeit may trigger a platform-wide alert to protect other vendors

🧾 7. Follow-up Support from Tradeit

If your shop is affected by a safety issue (like attempted fraud or harassment), Tradeit may offer:

• Guidance on how to avoid future incidents
• Temporary listing protection (to prevent scam retaliation)
• Help recovering from damages (e.g., restoring listings, account cleanups)
• Advice on blocking and filtering messages

You may also be referred to Tradeit’s Vendor Success Assistant for direct follow-up.

🌍 8. How This Helps the Whole Community

Every time a vendor reports a scammer or safety issue:

• 🚫 One more bad actor is removed from the platform
• 🧠 Tradeit updates its fraud detection systems
• 🛑 Other vendors are protected from the same attack
• 📈 The marketplace becomes safer for buyers and sellers across Zimbabwe

✅ Summary: What to Expect After Reporting

👩🏽‍💻 Need Help Now?

• Live Chat via your Vendor Dashboard
• WhatsApp Support: +263 77 984 2526
• Email: [email protected] or [email protected]

Your voice matters. Reporting safety concerns helps build a secure, trustworthy Tradeit for everyone—from Rusape to Karoi, Mufakose to Victoria Falls.