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Followers
The Followers menu helps you build customer loyalty, grow a regular customer base, and stay connected with shoppers who are interested in your products.
When a customer clicks “Follow” on your storefront, they become your follower — just like on social media platforms like Facebook or Instagram. This means they’ll be notified when you:
- Add new products
- Post store updates
- Launch a promotion or sale
Whether you sell homeware in Bulawayo or herbal medicines in Rusape, engaging with your followers can help you increase repeat sales and boost visibility on Tradeit.
📍 How to Find the Followers Menu
- Log in to your vendor account at https://tradeit.co.zw.
- On the left-hand menu of your Vendor Dashboard, click Followers.
You’ll see a list of all the customers who have followed your store.
📊 What You See in the Followers Menu
The Followers page displays:
| Column | What It Shows |
|---|---|
| 👤 Customer Name | The username or display name of your follower |
| 📧 Email Address | The follower’s contact email (if available) |
| 📅 Followed Date | The date they started following your store |
This list gives you a good idea of:
- Which customers are interested in your store
- When you’re gaining (or losing) attention
- Whether your new product uploads are attracting followers
💡 What You Can Do with Followers
1. Build Engagement
Your followers will be notified (depending on their notification settings) when you:
- Upload new products
- Add blog updates or announcements (if enabled)
- Run a storewide sale
This encourages repeat visits and higher order value.
Example: A vendor in Karoi who sells seasonal gardening tools can post updates about seedling availability, and followers will be notified — boosting early sales.
2. Encourage Customer Loyalty
Having followers means you’re building a trusted brand on Tradeit. Followers are more likely to:
- Return to your store
- Recommend it to others
- Purchase again during sales or promotions
3. Use Follower Growth as a Performance Metric
If your follower count is increasing:
- Your listings and store branding are likely effective.
- You’re building a positive reputation.
If it’s declining or flat:
- You may need to refresh your products or marketing (e.g., try using the Advertising feature or updating your product images).
📈 How to Attract More Followers
Here are a few best practices to grow your follower base:
| Strategy | Description |
|---|---|
| ✅ Offer unique or trending products | Upload fast-moving items, especially during seasonal changes (e.g., winter coats in May). |
| ✅ Maintain consistent branding | Use a recognizable logo, store banner, and consistent tone. |
| ✅ Join Tradeit promotions | During sales events, you’ll gain more exposure — and new followers. |
| ✅ Advertise on Tradeit | Use the Advertising feature to boost your product visibility on the homepage and category pages. |
| ✅ Engage followers with updates | If your store has a blog module or update option, use it to share tips or news. |
🔒 Important Notes About Followers
- You cannot message followers directly via Tradeit (to protect buyer privacy).
- Followers do not see your personal contact information.
- You cannot remove followers — but you can manage your content and store to influence their continued interest.
🛠 Troubleshooting
Q: I have no followers — is something wrong?
No. It’s common for new vendors to start with zero followers. Upload high-quality products, join promotions, and update your store to attract them.
Q: Can I run a campaign to ask users to follow me?
Yes! You can:
- Add banners to your store encouraging people to follow.
- Include “Follow us for updates” in your product descriptions.
- Share your Tradeit store URL on social media or WhatsApp groups and invite followers.
📞 Need Help?
If your follower count isn’t displaying correctly or you’re unsure how to grow your audience:
- 📧 Email: [email protected]
- 📱 WhatsApp: +263 77 984 2525
🔗 Related Help Guides
- Using Advertising to Boost Product Views
- Joining Promotions and Flash Sales
- Branding Your Store for Success
The Followers menu gives you insight into how your store is performing with potential loyal customers. Treat your followers like gold — they’re the foundation of long-term success on Tradeit!