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Product Q & A
The Product Q&A feature allows potential buyers to ask public questions about your products before they buy. These could be inquiries about:
- Product specifications
- Sizes or variants
- Delivery timelines
- Usage instructions
- Availability or restocking
Your answers are displayed publicly on the product page, which helps other customers make confident buying decisions — reducing the chances of returns, refunds, or negative reviews.
📍 Where to Access Product Q&A
- Log in to your vendor account at https://tradeit.co.zw
- From the Vendor Dashboard, click Product Q&A in the left-hand menu
You will see a table listing:
- The product in question
- The customer’s question
- A reply field
- The date submitted
- The option to approve, reply, or delete
💬 How to Respond to Questions
Step-by-Step:
- Click on the Product Q&A menu
- Find the question you want to respond to
- Click Reply
- Type your response in clear, professional language
- Click Submit
Your response will now be visible on the product page, under the Q&A section.
📌 Example for Local Vendors
Product: Mbare Handcrafted Reed Mats
Customer Question: “Is this available in 2x3m size?”
Response: “Thanks for asking! Yes, we can custom-make 2x3m mats. Please allow 3 days for production. You may place a special order on the same product page.”
This helps the original customer and future shoppers understand what’s possible with your product.
✅ Approving or Moderating Questions
You can choose to publish or hide a question:
- If the question is helpful to other buyers, click Approve
- If it’s spam, abusive, or irrelevant, click Reject or Delete
Note: Always respond to valid questions, even if they’re critical or repetitive.
📊 Why It Matters
The Product Q&A section is a powerful conversion tool:
- Builds buyer confidence
- Reduces cart abandonment
- Demonstrates responsive customer service
- Helps clarify common doubts (lessens pre-sale messages)
🧠 Tips for Managing Product Q&A
| Tip | Why It’s Important |
|---|---|
| 🕒 Respond promptly | Buyers expect answers within 24 hours |
| ✍️ Be clear and honest | Transparency earns trust |
| 🎯 Stay on topic | Avoid unnecessary details or promotions |
| 📝 Use correct spelling & grammar | Reflects professionalism |
| 🧽 Moderate regularly | Keep spam or off-topic content away |
📥 Can Buyers Ask Questions Anonymously?
Yes, customers do not need to register to ask questions — but anonymous questions are still subject to moderation before they appear live.
🚫 How to Disable Product Q&A (if needed)
If you want to disable questions on a specific product:
- Go to Products > Edit
- Scroll down to the Product Options section
- Uncheck Enable Q&A
This will turn off the public question feature for that product.
⚠️ We recommend keeping Q&A enabled for top-selling items, especially if you’re a new vendor looking to build trust.
🧑🏫 Use Cases by Industry (Zimbabwe)
| Industry | Example Q&A |
|---|---|
| 📦 Electronics | “Does this inverter come with a warranty?” |
| 🧴 Cosmetics | “Is this lotion suitable for sensitive skin?” |
| 👗 Fashion | “Is the size chart true to local Zimbabwean measurements?” |
| 🍯 Food | “Is the peanut butter made with sugar or natural ingredients?” |
| 🛏️ Furniture | “Do you deliver to Marondera or just Harare?” |
🆘 Need Help?
If you experience problems with the Q&A system:
- 📧 Email: [email protected]
- 📱 WhatsApp: +263 77 984 2525
🔗 Related Help Articles
- How to Manage Your Product Listings
- Using Product Reviews for Growth
- Store Policies for Returns & Questions
The Product Q&A feature is not just a support tool — it’s a sales booster. Use it to address concerns, highlight product features, and create a more interactive shopping experience for customers across Zimbabwe and beyond.