Welcome to Tradeit Online Marketplace (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform (website, mobile app, or any associated services) in accordance with Zimbabwe’s Cyber and Data Protection Act and applicable international data protection regulations.
1. Information We Collect
1.1 Personal Information
We collect personal data when you register, make a purchase, contact support, or otherwise interact with the platform. This may include:
- Full name
- Phone number
- Email address
- Physical address
- National ID or business registration (for seller verification)
- Payment information (handled via secure payment processors)
- Profile photo (optional)
1.2 Non-Personal Information
This includes:
- Browser type and version
- Device type and operating system
- IP address and location data
- Usage data (e.g., pages visited, time spent)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our marketplace
- Process transactions and manage orders
- Verify seller or buyer identities
- Prevent fraud and ensure secure use of the platform
- Communicate with you (support, updates, offers)
- Improve and personalize user experience
- Comply with legal obligations
3. Sharing and Disclosure
We do not sell your personal data. We may share your data with:
- Vetted third-party service providers (e.g., payment gateways, delivery partners, customer service tools)
- Law enforcement or regulatory bodies, if required by law or court order
- Buyers or sellers, limited to necessary information to fulfill a transaction
- Business partners in the case of a merger, acquisition, or asset sale, with appropriate safeguards
4. Cookies and Tracking Technologies
We use cookies to enhance your experience, including:
- Remembering login details
- Analytics and performance tracking
- Personalization (e.g., suggested items)
You can manage your cookie preferences through your browser settings.
5. Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect your personal data, including:
- HTTPS encryption
- Secure servers
- Role-based access control
- Regular security audits
However, no online platform is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under Zimbabwean and international data laws, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion (subject to legal or contractual limitations)
- Withdraw consent at any time
- Lodge a complaint with the Zimbabwe Data Protection Authority
To exercise any of these rights, contact us at support@tradeit.co.zw.
7. Data Retention
We retain your personal information:
- As long as your account is active
- As needed to provide services and support
- As required by tax or legal obligations
Data may be anonymized for analytics after deactivation or deletion.
8. Children’s Privacy
Our platform is not intended for children under 18. We do not knowingly collect personal data from minors without verified parental consent. If we become aware of such data, we will delete it immediately.
9. International Transfers
If you are accessing the site from outside Zimbabwe, your data may be transferred to and processed in countries with different data protection laws. We ensure such transfers comply with applicable legal frameworks.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or platform notification. Your continued use of Tradeit after changes means you accept the updated policy.