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  • Antiques and Collectibles
  • Arts and Crafts
  • Automotive
  • Baby and Child
  • Bags and Luggage
  • Beauty and Skincare
  • Books and Audible
  • Computer and Networking
  • Electronics
  • Fashion and Clothing
  • Food and Groceries
  • Hardware and Tools
  • Health and Wellness
  • Home and Kitchen
  • Jewellery and Watches
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  • Sports and Outdoors
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  • Home
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Popular Articles
  • Common issues and how to fix them
  • How to manage your shop's SEO
  • Managing shipping zones
  • Setting up shipping rates
  • Store opening and closing hours
Newest Articles
  • Common issues and how to fix them
  • How to manage your shop's SEO
  • Managing shipping zones
  • Setting up shipping rates
  • Store opening and closing hours

Account Profile Management

  • Address Information
  • Customer support and contact information
  • Forgot your password?
  • Problems with your account
  • Store location address
  • User account information
  • What to do if your account is blocked
  • Your company information
  • Account security
  • Deleting your account
  • Seller verification
  • Contact information

Buyer Quick Start Guide

  • How to create a Buyer Account
  • Navigating the Marketplace
  • Searcing and filtering products
  • Placing an order
  • Payment methods
  • Order tracking
  • How delivery works
  • Returns and Refunds
  • Messaging between buyer and seller
  • Wishlist and cart features
  • Notifications and alerts

Vendor Quick Start Guide

  • Getting started as a seller: a quick checklist
  • Welcome to Tradeit marketplace
  • How to register as a Seller
  • Manage your account settings
  • Setting up your store
  • Managing orders
  • Receiving payments
  • Seller dashboard overview
  • Seller policies and fees
  • Marketplace features and services
  • Product listing policies and other requirements
  • The Seller registration process
  • Seller agreement – quick overview
  • Who may register as seller?
  • Membership fees and Transaction fees
  • Why sell on Tradeit?
  • Seller onboarding process
  • Memberships fee payments
  • How to start receiving orders from buyers
  • How to quickly setup and configure your shop
  • Launch checklist: An overview
  • Why open a Tradeit shop?
  • Profile pic and shop banner
  • Listing products

Vendor Dashboard

  • Products
  • Orders
  • Request quotes
  • Coupons
  • Reports
  • Withdraw
  • Affiliate
  • Badge
  • Product Q & A
  • Return Request
  • Staff
  • Followers
  • Subscriptions
  • Announcements
  • Analytics
  • Tools
  • Support
  • Settings

Managing Your Shop

  • Vendor selling plans
  • Setting up your shop: step-by-step guide
  • Managing delivery methods
  • Managing compliance issues
  • Managing store payment methods
  • Accounts and balances
  • Avoiding payment scams
  • Branding your shop
  • Buyer feedback issues
  • Closing your Tradeit store
  • Customizing your shop
  • Getting technical help and support
  • Key to successful selling
  • Managing stock
  • Subscription options and fees
  • Paying commission on a sold item
  • Advertising products
  • Upgrading your membership plan
  • Managing customer comments and reviews
  • How to market and promote your shop
  • Store opening and closing hours
  • Setting up shipping rates
  • Managing shipping zones
  • How to manage your shop's SEO
  • Common issues and how to fix them

Managing Orders

  • Actions on Orders
  • View Orders
  • Not getting order notification emails?
  • Order statuses explained
  • Return Requests
  • Sales Reports
  • Order Shipments
  • How to offer free shipping
  • Packaging items for delivery
  • Using Tradeit last-mile delivery service
  • Issuing parcel tracking information
  • Tracking items you have posted
  • Best Practices for Timely Order Fulfillment
  • Handling Cancellations and Refund Requests
  • How to Communicate with Buyers About Orders
  • How to Mark an Order as Delivered
  • How to print order invoices and packing slips
  • Resolving payment issues related to orders
  • Dealing with fraudulent or suspicious orders
  • Understanding the Tradeit order timeline

Managing Products

  • Prohibited products – what you may not sell
  • Understanding the marketplace categories
  • Updating products details – prices, category, etc.
  • Managing Out-of-Stock Items
  • Advertising your products
  • Adding a single product
  • Adding multiple products at once
  • How to create grouped products
  • Cloning a product
  • Editing multiple products at once
  • Exporting products
  • Understanding product reports
  • Manage product reviews
  • Managing product ratings
  • Managing product images
  • A guide to pricing product for profit
  • Choosing the correct product category
  • Creating bundle products
  • Full product description best practice
  • Get help uploading products
  • How to pack your products for delivery
  • Problems with your products?
  • Product authenticity and safety
  • Product listing best practices
  • Product listing policies and restrictions
  • Product photo tips
  • Product search engine optimization

Payments and Transactions

  • Resolving payment issues related to orders
  • Accepted payment methods
  • How to link payment accounts
  • Payment processing times
  • Handling failed transactions
  • Disputes and Chargebacks
  • Withdrawing your earnings

Customer Service

  • Avoiding buyer fraud/scam
  • Use Social media channels
  • Be knowledgeable about your business and products
  • Contacting a buyer
  • How to communicate better with buyers
  • Reporting an issue with buyer to Tradeit
  • Using buyer-seller messaging tool
  • Why is having the best product description important?

Returns & Refunds

  • Return Requests
  • Handling customer's request to return an item
  • Help a buyer who did not receive an item
  • How to process customer refunds
  • How to refund an order
  • Managing customer returns
  • Setting up your product refunds policy
  • How to reject an order and cancel the transaction
  • Setting up your product returns and exchange policy
  • Setting up your order cancellation policy

Dispute Resolution

  • Closing a dispute
  • Common disputes between buyer and seller
  • Communicating with the buyer
  • Communicating with the buyer
  • Disclose product defects upfront
  • Escalating disputes to Tradeit
  • Offering buyer remedies
  • Pre-empting buyer disputes
  • Resolving disputes with buyers
  • Revisiting your product listing
  • Tips to avoid buyer disputes
  • Key to avoiding nasty customer disputes
  • When to involve Tradeit

Trust & Safety Issues

  • Avoiding common buyer scams
  • Building trust and safety
  • Code of conduct
  • Internet safe trading tips
  • Phishing and scams
  • Privacy issues
  • Reporting listings or bad behaviour
  • Safe selling advice
  • How Tradeit keeps buyers and sellers safe
  • How to file a complaint against a buyer or seller
  • How to spot fake stores or listings
  • How we handle policy violations and misconduct
  • Protecting your personal information on Tradeit
  • Reporting suspicious activity or fraudulent listings
  • Tradeit’s anti-counterfeit and prohibited items policy
  • Understanding Tradeit’s trust and safety policies
  • What happens after you report a safety issue
  • What to do if you receive a scam message

Featured Articles

Popular Articles
  • Welcome to Tradeit marketplace
  • Getting started as a seller: a quick checklist
  • How to register as a Seller
  • Manage your account settings
  • Setting up your store
Newest Articles
  • Common issues and how to fix them
  • How to manage your shop's SEO
  • Managing shipping zones
  • Setting up shipping rates
  • Store opening and closing hours
Recently Updated Articles
  • Welcome to Tradeit marketplace
  • Common issues and how to fix them
  • How to manage your shop's SEO
  • Managing shipping zones
  • Setting up shipping rates

Frequently Asked Questions

What payment methods are supported on Tradeit?

Tradeit supports VISA, MasterCard, mobile money (like EcoCash), bank transfers, and cash on delivery. Payouts to vendors are processed via your preferred withdrawal method.

How does live chat work?
How do I report a problem I found on the marketplace?
How do I escalate a complaint to Tradeit?

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Chiyedza House, 2nd Floor

68 Kwame Nkrumah Ave

Cnr 1st St & Kwame Nkrumah

Harare

admin@tradeit.co.zw

‪+263 77 984 2525‬

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Consumer Electronics

Batteries | Broadcast and Podcast | Cameras and Photo | Drones | Games | Earphones & Headphones | Flashlight | Home Audio and Video | Kitchen Appliances | Laptops | Mobile Phones | Musical Instruments | Portable Entertainment | Portable Lamps | Power Banks | Small Appliances | Tablets | Vacuum Cleaners | Wearable Technology | View All

Fashion & Clothing

Bras | Baby Clothing | Baby Footwear | Belts | Boys Clothing | Boys Shoes | Clothing Accessories | Dresses | Girls Clothing | Girl's Shoes | Hats | Jewellery | Mens Clothing | Men's Shoes | Lingerie & Underwear | Protective Clothing | Safety Footwear | School Uniform | Sunglasses | Women's Shoes | Watches | Womens Clothing | Work Clothing | View All

Food & Grocery

Baked Beans | Beverages | Brown Bread | White Bread | Butchery | Butter & Margarine | Canned Food | Cereals | Coffee & Tea | Cooking Oil | Dried Fish | Eggs | Flour | Mealie-meal | Laundry Detergents | Longlife Milk | Powdered Milk | Rice & Pasta | Salt | Soft Drinks | Spaghetti | Spices | Sugar | Sweets | Tomato Sauce | Water | Yeast | View All

Baby & Child

Bodysuits & Rompers | Baby Hats | Bath Soap | Bum Creams | Blankets & Swaddles | Formula & Milk | Comforters | Food and Snacks | Gift Sets | Highchairs | Lotion & Creams | Nappies & Diapers | Pillows | Furniture | Milk Bottles | Pushchairs & Prams | Potty Training | Powders | Soothers & Teethers | Strollers & Carriers | Wet Wipes | Walkers | View All

Home & Kitchen

Air Fresheners | Bath Towels | Bed Linens | Beds | Blankets | Brooms & Dustpans | Chairs | Cookware | Curtains | Teapot Sets | Fans | Fridges & Freezers | Home Decor | Kitchen Cutlery | Kitchen Gadgets | Kitchen Knives | Kitchen Utensils | Laundry | Lights | Mops & Buckets | Pans | Plasticware | Pots | Sofa | Stove & Ovens | Small Appliances | Tables | Wardrobes | View All

Toys & Games

0-6 Months | 1-2 Years | 6-12 Months | Action Figures | Baby Dolls | Bath Toys | Bikes | Board Games | Car Toy | Classic Toys | Doll Houses | Electronic Pets | Fashion Dolls | Interactive Storybooks | Learning & Education | Building | Musical | Pretend Play | Puzzles | Remote Controlled | Soft Toys | Stuffed Animals | Tablets & Laptops | Teddy Bears | View All

Tradeit is Zimbabwe’s leading online multi-vendor marketplace, connecting buyers and sellers in a seamless shopping experience. Built on a secure and user-friendly platform, Tradeit allows vendors to showcase their products while giving customers access to a wide range of goods from trusted sellers. Whether you’re looking for electronics, fashion, home essentials, or handmade crafts, Tradeit makes online shopping convenient, secure, and affordable.

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