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Refund and Returns Policy
TABLE OF CONTENTS
1. Introduction
DISCLAIMER
RETURNING A MARKETPLACE PRODUCT
1. Identifying Marketplace products
2. Where to find the return policy of a Marketplace product
3. Non-returnable items
4. Product condition requirements
5. Returning a Marketplace product to Seller
6. Refunds
1. Introduction
We trust you will be pleased with your online purchase.
However, we do accept that there may instances that necessitate a cancellation, an exchange, a return and/or a refund. To ensure we meet your after-sales expectations, we urge you to please read this Policy before you transact on our platform.
Any product can be returned within 14-30 days after delivery depending on the type of product purchased. Our Customer Service team can also assist you with any of your questions regarding how to return any item(s). These policies are also honoured by all sellers who sell on our platform so that every item purchased will lead to a happy customer.
This Policy forms part of the Tradeit Marketplace Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning as in this Policy, unless the context indicates otherwise.
Nothing in this Policy is intended to limit your statutory rights in any way.
DISCLAIMER
THE INFORMATION PROVIDED BY Tradeit Marketplace (“we,” “us” or “our” or “company”) ON https://tradeit.co.zw/ (the “Site”) [and our mobile application] IS FOR GENERAL PURPOSES ONLY. ALL INFORMATION ON THE SITE [and our mobile application] IS PROVIDED IN GOOD FAITH. THE SERVICE, CONTENT, GOODS AND SERVICES FROM OR THROUGH THE SERVICE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE SOLE AND ENTIRE MAXIMUM LIABILITY OF COMPANY, FOR ANY REASON, AND BUYER’S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE PARTICULAR ITEMS PURCHASED. COMPANY AND ANY OF ITS AFFILIATES, DEALERS OR SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND BUYER. THIS SITE AND GOODS AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATE STATUTES MAY APPLY REGARDING LIMITATION OF LIABILITY.RETURNING A MARKETPLACE PRODUCT
General Policy Statement
30 Day free returns. Most products purchased from Tradeit may be returned within 30 days of delivery or collection. They must be in a new & unopened condition (including tags).
Non returnables. For hygiene reasons we cannot accept returns of underwear, personal care and beauty products or perishable food and drinks. Please familiarize yourself with each seller’s specific Returns Policy for more information.
On this page:
- Identifying Marketplace products
- Where to find the return policy of a Marketplace product
- Non-returnable items
- Product condition requirements
- Returning a Marketplace product to the Seller
1. Identifying the product seller
On the product details page, look for “Seller:” in the “DETAILS” section. In front of the word “Seller:” is the name of the seller for the particular product.
2. Where to find the return policy of a Marketplace product
On the product page for a Marketplace product, click on the seller logo which should take you to the seller’s profile page. Now locate and click the “Policy” tab and find the number of days and condition that you are allowed to return a product for a refund after delivery.
3. Non-returnable items
The following products cannot be returned:
- Major appliances that have been opened and/or used
- Service, delivery, and installation fees
- Gift cards and pre-paid cards
- Digital downloads (such as digital software and video games)
- Books, magazines, and copyright materials
- Food, vitamins, and supplements
- Earrings
- Intimate products
- Personal protective equipment (Products)
- Seasonal holiday goods
- Shopping bags
- Customized, special order or engraved items
- Car seats
- Baby teethers, pacifiers, potties, bathing items, and feeding items
- Diapers and swim diapers
- Humanoid Robots.
4. Product condition requirements
Like purchases from Tradeit Express, most items purchased from Marketplace sellers can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened.
If the box or packaging is opened, the product must be in like-new condition, with no signs of use. Additional conditions apply to the following items:
- All furniture must be unassembled. This includes indoor and outdoor furniture, nursery and baby furniture, and all other types of furniture.
- Fashion apparel, linens, bedding, maternity products, and baby clothes, shoes, and accessories must be unused, unworn (if applicable), unlaundered, and still have the original tags attached.
- Cell phones, smartphones, wireless devices, computers (laptop and desktop), tablets, iPads, and eReaders must have all security settings disabled. See more details in the “Disabling security settings on certain devices” section below.
Restocking fees on certain opened items
There are no restocking fees when returning unopened items, or when returning most items that have been opened. However, a restocking fee of up to 15% of the purchase price can apply to the following items only if the original packaging is opened:
- Action cameras and camcorders
- DSLR and mirrorless cameras
- Camera drones
- Camera lenses and flashes
Items eligible for return or exchange only if unopened
The following products can only be returned or exchanged if the original packaging is unopened:
- Major appliances
- Baby, nursery, and maternity products
- except baby monitors, gates, and highchairs, which can be returned if opened.
- Beauty, grooming, and personal care products
- except hair dryers, hair straighteners, and curling irons, which can be returned if opened.
- Fitness equipment
- Computer components and upgrades
- Physical software, blank media (e.g., blank CDs), and entertainment media (including video games, music, and movies)
- Office supply and other consumables (ink, toner, replacement lamps/bulbs, effect fluid and gels, etc.)
- Paper supplies (paper, writing instruments, etc.)
- Headphones and virtual reality headsets
- Microphones
- DJ and karaoke equipment, musical instrument consumables (e.g., guitar strings, mouthpieces, and earplugs, etc.), and wind instruments (e.g., harmonicas)
- Beverage dispensers or soda machines with compressed gas
- Photo film
- Batteries
- Cleaning supplies and chemicals
- Pools
- Replacement parts
- Vacuum dust bags and accessories, dishwashing tablets, and other appliance care
- Car alarm, remote starters, and modules
- Robotic kits
- Toilets and bidets
5. Returning a Marketplace product to Seller
Marketplace products must be returned to the Marketplace seller, and cannot be returned to a Tradeit address.
Before getting a Marketplace mail return request started, make sure your purchase is eligible to be returned by checking the return policies of the Marketplace seller. Please pay attention to the condition a product must be in to be accepted for a return.
Additionally, if a Marketplace product is being shipped to you in multiple boxes, please wait until you’ve received the final box before starting a return request.
How to return a Marketplace product to Seller:
- Log in and find your order then select the Marketplace item you would like to return.
- You will see an option to contact the seller directly. Select this option and provide the following information in the empty message field:
• The number of products you would like to return
• The name and description of each product
• The 8-digit Web Code for each product (on the Order Details page)
• The date you received each product
• The condition of each product when it was received
• The condition of the each product’s packaging
• The reason for requesting a return of each product - Once your return request has been approved by the seller, you should receive an email containing a printable return shipping label (called a Return Merchandise Authorization) and further instructions on how to send the item back to the seller.
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Print and attach the Return Merchandise Authorization (RMA) shipping label from the seller and ship the package, making sure to include:
• The product and any accessories
• Any manuals and/or warranty cards
• The product’s original packaging
6. Refunds
Once the Marketplace seller has received the products, you should see a refund to your original method of payment within 5-7 business days.
Credit card refunds will be issued by our payment gateway provider, PayGate, in the form of payment used to complete the transaction. For example, where a transaction was paid for by credit card, the applicable amount will be refunded to the card originally used.
Refunds can only be sent to the original payment method. If a buyer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.